About
Welcome to our web site
With over 50 years of combined experience in the hospitality and tourist industry, our small and personalized knowledgeable team, consisting of experienced five star hotel concierges and professional guides, know how to help and attend to any interest you may have. With their personal experience in all the great things to do on Vallarta and surrounding areas, they can customize your activity selections to meet your needs, pleasures, and budget. Let us remove the doubts and questions from your vacation so you can enjoy and have your valuable time just for You.
Why choose us?
There are many activity brokers on the internet and here in Puerto Vallarta, some of them will push you in the direction of their highest commissions (or maybe, a sales presentation?), we never use activity discounts as "bait" to sell Anything. Our recommendations are based on our direct experience. Sometimes with the internet brokers the "local expert" that you deal with on the phone or via email is likely someone reading a script from a call center who may or may not have ever even visited PV and once they have collected your money, you're on your own.
In Puerto Vallarta concierge we provide you with assistance throughout your whole vacation. We are Puerto Vallarta residents, we live here and have had the experience to serve many clients , we know the area . You can call us for any reason... need a photographer for a family portrait? Need a contact lens? We're just a click or a phone call away! As our client, you are important to us. Ultimately, your satisfaction is our bottom line.
Our team
Puerto Vallarta concierge is owned and managed by professional experienced Concierges with many years of client service management.
Nelly Duarte began her work as hotel concierge in 1996 at the Sheraton hotel, also she worked as head concierge at the Westin and Barcelo La Jolla de Mismaloya hotels. From 2000 to 2003, she was Regional Director for the local concierge association. Also, she was National Vice President (2004- 2006 ) and National President for the Mexican concierge association (2006 to 2008). In 2006 was the chair & host of the Pan American Concierge Congress which held around 350 concierges from USA, Canada, Argentina, Brazil, Chile, Colombia and Mexico
Nelly's career has spanned 15 years in the concierge and customer service sector. Not only has she worked in prestigious Puerto Vallarta hotels but has also assisted many clients on a personal basis in Mexico as well as around the world.
Throughout their career they have been fortunate enough to meet, service and work with a variety of people and companies many of which they are now able to call friends.
With over 50 years of combined experience in the hospitality and tourist industry, our small and personalized knowledgeable team, consisting of experienced five star hotel concierges and professional guides, know how to help and attend to any interest you may have. With their personal experience in all the great things to do on Vallarta and surrounding areas, they can customize your activity selections to meet your needs, pleasures, and budget. Let us remove the doubts and questions from your vacation so you can enjoy and have your valuable time just for You.
Why choose us?
There are many activity brokers on the internet and here in Puerto Vallarta, some of them will push you in the direction of their highest commissions (or maybe, a sales presentation?), we never use activity discounts as "bait" to sell Anything. Our recommendations are based on our direct experience. Sometimes with the internet brokers the "local expert" that you deal with on the phone or via email is likely someone reading a script from a call center who may or may not have ever even visited PV and once they have collected your money, you're on your own.
In Puerto Vallarta concierge we provide you with assistance throughout your whole vacation. We are Puerto Vallarta residents, we live here and have had the experience to serve many clients , we know the area . You can call us for any reason... need a photographer for a family portrait? Need a contact lens? We're just a click or a phone call away! As our client, you are important to us. Ultimately, your satisfaction is our bottom line.
Our team
Puerto Vallarta concierge is owned and managed by professional experienced Concierges with many years of client service management.
Nelly Duarte began her work as hotel concierge in 1996 at the Sheraton hotel, also she worked as head concierge at the Westin and Barcelo La Jolla de Mismaloya hotels. From 2000 to 2003, she was Regional Director for the local concierge association. Also, she was National Vice President (2004- 2006 ) and National President for the Mexican concierge association (2006 to 2008). In 2006 was the chair & host of the Pan American Concierge Congress which held around 350 concierges from USA, Canada, Argentina, Brazil, Chile, Colombia and Mexico
Nelly's career has spanned 15 years in the concierge and customer service sector. Not only has she worked in prestigious Puerto Vallarta hotels but has also assisted many clients on a personal basis in Mexico as well as around the world.
Throughout their career they have been fortunate enough to meet, service and work with a variety of people and companies many of which they are now able to call friends.